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Terms of Service

Last updated: July 2026. These terms are a working draft pending professional review.

The service

ReturnTax provides tax agent services: the preparation and lodgement of tax returns, activity statements and related work, performed by Shane Burns, registered Tax Agent. Each engagement is confirmed in writing with a fixed fee before work begins.

Fixed fees

Published prices include GST and apply to work within the stated tier, assuming reconciled accounts. Work outside a tier is quoted in writing before it is performed. Fees are payable before lodgement unless otherwise agreed.

Your responsibilities

  • Provide complete and accurate information about your affairs
  • Grant and maintain the access needed to prepare your work
  • Review your return before approving it for lodgement
  • Retain your own records as required by tax law

Our responsibilities

We perform the services with due care and professional competence, maintain registration with the Tax Practitioners Board, and comply with the Code of Professional Conduct under the Tax Agent Services Act 2009.

Turnaround

Stated turnaround times are guidance, not guarantees. Preparation typically takes 5 business days from complete onboarding, but varies with complexity, workload and how quickly queries are resolved.

Limitation

Our services address the engagement described in your confirmation. They are not financial product advice. Liability is limited in accordance with applicable law and any scheme approved under professional standards legislation.

Contact

Questions about these terms: hello@returntax.com.au.